Sir, May I Clean Your Glasses?
"Airline service" - I've called it the ultimate oxymoron for years and years and then more years. Well, that was before I met Kingfisher Air on a roundtrip to Mumbai last week. First there were the "butlers," I guess you'd call them, that carried our bags on and off the plane for those of us lucky enough to be in business class.
Courtesy piled upon courtesy, all at a decent price—the food was grand. (Though, truth be known, I think almost all Indian food, as prepared in India, is pretty grand.)
But it was that last touch. As we neared the beginning of our descent, the flight attendant in biz class walked down the aisle asking us if we'd like her to clean our glasses.
Holy shit! (Sorry for the expletive.)
Thomas J. Peters aka Tom Peters, is an American writer on business management practices, best-known for, In Search of Excellence. His above comment can be found his column Dispatches FROM THE new world OF work.
What a Magnificent Airline!
Hey everybody from Kingfisher!
I would like to thank you so very much. What a magnificent airline! I can't believe that you provide food on a 45 minute flight... this is unheard of in the States!
I will always be a huge fan of your airline, you are the best!
Many thanks again, Dan
Walk the Talk
In every era, there are people who talk, who walk, and who walk the talk. You are Type III. My details in my homepage. I am a simple ordinary passenger of yours, on Kingfisher, a man from the street, who along with his wife, occasionally feel the greatness of your creation. I am a member of KINGCLUB and so is my wife, Mrs. Nandini Sanyal. This email is just to convey my heartfelt congratulations. No reply or reward necessary or being asked for. GOD bless you and your family and your creations.
With warm personal regards -- Sugata Sanyal
I'd like to be adopted please.
Mum, its nothing personal, but I now have a hankering to be adopted by Dr. Vijay Mallya chairman of Kingfisher Airlines.
I had a choice of airline from London to Bangalore - BA or Kingfisher - flight times were better on BA, but the thought of a few more inches of legroom with Kingfisher were just calling me loudly. Its a near enough 10 hour flight with one direction overnight! So Kingfisher it was.
Visa collected, flight booked.
Then I spotted "Upgrade Travel Option" through "Option Town"who's tagline is along the lines of "get an upgrade to business or first for 75% less". Hmm.. interesting, so I sign up. Desparately dubious about it...have to call OptionTown in India to throw my credit card over the fence - pay my sign up fee for each way on the flight that I want to be considered for upgrade. (about £6 in total), plus the £217 each way that I was quoted for the upgrade.
My card was charged, on the proviso that if I didn't get the upgrade I get my money credited back. They promise to let me know if I'm upgraded 4 hours before the flight. So that's an upgrade to first class for £217 for a 10 hour flight, that gives me a fully flat bed. The cost when I looked on the website for first both ways was TWO GRAND sterling. (which is definitely out of my price bracket!!). My economy class was actually cheaper than BA at £390, so its not like I paid over the odds to start with.
There was definitely part of me that was extremely dubious, that I'd never see my money again and it was all some elaborate scam, but you know I thought it must be real because its on the Kingfisher website (that'll be me trusting everything I read on the internet...) I searched and searched and could only find one reference to the service, on an obscure travel blog - and all they said was "new service launched".
So, I was a very happy bunny when I get the notification 36 hours before I fly that I've been upgraded - excited all the way to the executive lounge. Hurray. No longer am I one of the great unwashed at Heathrow terminal 4, no more fighting for a seat, an overpriced drink, and then joining a queue to sit in (admittedly 34 inches) of seat pitch (comfort) cattle class for 10 hours.
There are no two ways about it. It was an amazing experience. From the greeting as you get on the plane (my original seat was a "turn left" but it was an aisle seat, so I opted for 3k and the window), the acres and acres of space, three windows in my "suite", thats right I had three windows! And no neighbour - ok so there was a seat there, but it was empty. Wow all this space and I get to stretch out as well.
An amazing toiletry pack, with a wooden handbag sized hairbrush, smellies from Salvatore Ferragamo, jim jams (oh I'm sorry, a sleep suit), slippers. Papers, magazines, hot towels, man alive where am I going to put all this stuff? Ha, that's why I got the spare seat then...
Then Vijay, or do you want me to start calling you Pops already?, appears on the screen - the 17inch (I think it was 17inch, it needed to be that big, being at the end of my acres long suite...) screen and tells me that he's personally selected all the crew on board, and he's told them to treat me as if I were a guest in his home. Dr Mallya, after the Kingfisher First experience, I'm not sure just visiting is going to be enough for me. As my subject says, I think I'd like to be adopted.
I've been wracking my brains as to what wowed me the most - well it started with the onboard camera, that appears to be attached to the underside of the plane, so I could watch the runway from the bottom of the plane as we taxied, then watch London as we took off, and then the lights of whatever part of southern England we flew over, then Europe. Clearly I'm easily pleased.
But seriously, what wowed me the most? - there's no one thing, but there were plenty of them - it started with the offer of champagne - Dom Perignon no less, and yes I would like to drink my champagne in the bar - and yes I sat on the funky cream leather sofa watching Europe scoot past as I lived the high life and ordered my dinner.
After retiring to my suite, dinner (and obviously more fizz) was served. Oh boy. The marvellous tuna to start, and then a fabulous vegetable thali - served on a beaten silver platter. (ok it might not have been real, but I'm probably not the right person to judge, but wow, amazing food and superb presentation). I'm not sure I will ever be able to get back to a Ryanair sandwich again. (and it would probably cost me as much as this upgrade anyways!)
My fully flat bed was obviously prepared for me - and then the stars came out. Literally, the ceiling goes a midnight blue colour and stars appear, so I'm not only in heaven, I can see it as well.
Waking to breakfast and coffee served from silver jugs (I'm going to have to change the coffee machine at home now..) there was just enough time to move my chair into every position possible, (I'm sorry folks, its the little things), test out the massage options on it (yes seriously good), work my way through a little "Kingfisher Radio" and then we were in Bangalore. And of course I love being first off the plane, and seeing my bag the second one out.
Kingfisher - you did me proud, it was an amazing experience, I fear you've spoiled me for life. OptionTown, I'm sorry I ever doubted you - for me it was great, your support staff were fabulous, explained everything in great detail, your emails were timely, informative (and of course the one notifying me about the upgrade was sooooo exciting!)
And of course, the last word must go to Dr Mallya. Sir, you have done a grand job. (personally, you knocked spots off Virgin Upper Class) And should you ever feel the need to adopt me, then my mother would understand, so long as, of course that she gets upgraded.
Ms. Sarah Carter
Dear Dr Mallya,
I would like to share the happiness with you all at Kingfisher for your winning the FREDDIE AWARDS in two categories. We are mighty happy and we want to share a little bit of your glory as members of the King Club.
Warm regardsProf. Sugata Sanyal
Mrs. Nandini Sanyal
I am a very fussy customer, very hard to please but this airlines truly pampers me
I am a regular business traveler to London and I fly only Kingfisher, the Silver Thali service is terrific and the food is to die for.
Last time during my flight to London I was suffering from extreme cold, so every half hour the air hostess would ask me if I needed anything, gently tell me "sir please take warm water and honey", imagine every half hour she made it a point to do a check on me !
The lounge is just wow – once I spent my entire trip in the lounge, the starry sky and the ambient lighting is just out of this world.
I am a very fussy customer, very hard to please but this airlines truly pampers me.
Five Star Service
Dear Dr Mallya,
I was fortunate enough to have recently experienced the five star service offered by Kingfisher First on a return flight to Mumbai from London. In this day and age where good service has lost its importance and customer's are just a number, this was a true rare occasion where both myself and my mother were made to feel as if we were 'guests' and not customers on your plane.
I had specifically asked my brother to book XXXX for our flight as I have enjoyed flights with them in the past, and I have to say I was quite unhappy when I first came to realise we were flying Kingfisher as I had not flown with your company before.
Well Dr Mallya I cannot stress how wrong I was. From the check-in at the airport to our landing at Mumbai, I cannot fault your airline for one single thing. You have thought of everything. From the food, seat comfort, friendly air hostesses, the list is endless. Your claim is that you offer a five star flight, well if it was upto me i would give you a six star rating!!
I look forward to flying with you again soon. I also hope that one day you launch your own chain of hotels as well. If you can make a person feel like your guest on a flight then I can only imagine how comfortable a Kingfisher hotel would be!!! .
A True Indian
By taking the right step to get back one of the "Treasures of India" you have proved that you are not only "Pride of India" but a *TRUE INDIAN*.My salute to you once again.
The Mahatma's Belongings
I am proud of your initiative to purchase back belongings of MAHATMA back to India. I Wish your business more success in future and I will prefer only kingfisher Airlines for future travel or to purchase Kingfisher made products. Thanks and congratulations.
Sincerity, Patriotism and Professionalism
Dear Mr. Vijay Mallya
Many thanks and warm appreciation for your good gesture in collecting back our father of nation's memorabilia. You have shown high degree of sincerity, patriotism and professionalism among the whole lot of corporate in our country. Many people only talk, but you have shown in your good actions. Your actions are highly appreciated.
Regards,Rajasekhar V N Potula
I am sending this mail to thank you for getting back Ghandhi ji's memories to our country. I hope one day I will also be capable enough to do something like this. Thanks again.
Regards,Ravindra Pratap Singh
Unsurpassed Quality of Service
Dear Mr. Mallya,
Please accept my sincere congratulations for creating an airline whose quality of service to passengers is unheard of and unsurpassed in the history of Indian aviation. I have been living out of India since 1975 and that meant I have been travelling to India and within India for such a long period. I had always dreaded the prospect of internal travel, for more often than not, this meant travel by the available domestic airlines. We always had a huge story to narrate on our return about the trials and tribulations of travelling with such airlines.
For the first time in 32 years, I have returned to my place of residence and I can walk and talk with my head held high about a WORLD CLASS airline operating in India and can shamelessly do a marketing talk about your airline at every single party I am attending and will attend in the future.
Where do I begin to narrate my wonderful experiences with Kingfisher? Do I talk about your timely departures and arrivals, do I talk about the most helpful kerb-side assistances (both on arrival and departure from airports), your helpful counter persons or your courteous and ever smiling hostesses on flights? And what about your Guest Services Managers at the airports?
Sir, you have created and trained a band of young and old "soldiers" who are doing a tremendous job thus creating a huge brand image for the Indian aviation. And, the person to thank for all these, apart from these wonderful people, is yourself.
Sir, Thank you from the bottom of my heart !!
Kingfisher is doing an outstanding job
Dear Kingfisher / Dr. Mallya,
I am a commercial aviation enthusiast from the state of Kansas, in the United States of America. I am also a freshman in high school. I really like Kingfisher Airways, because it is modern carrier that was started up a few years ago, and you guys have really grown a lot ever since you started!
As you probably know, air travel in the United States s****, and airlines are charging for everything from luggage to pretzels, and flying hasn't been as 'magical' in the United States as it was before. That is why I love the large Indian, Middle Eastern and Asian carriers (Etihad, Qatar, Emirates, Jet, Singapore etc...), because you guys actually have what we in the US are now considering luxuries. Such as checked luggage, food, entertainment, and the overall brand and appearance of Kingfisher appears nicely, in trip reports I've read! I have never heard of a gate area that was littered with trash, or have really disrespectful employees. That is something I really admire about you guys, because if you have ever been to the United States you will see a lot of disgruntled employees.
I kind of understand why they are disgruntled, one of the reasons they are like that is because of management is taking away their pensions, and cutting their salaries and such, while they are getting $40 million dollar bonuses to buy a penthouse in Chicago, after the company exited bankruptcy pretty much only two weeks earlier, and will wonder why they are pretty much back in bankruptcy two years later. Another one of the reasons I like Kingfisher is because I was looking at the list of top paid airline executives, and I did not see anyone from Kingfisher on there! I only saw airline executives of poorly performing airlines, such as United and US Airways. I really admire that!
I bet you are wondering why I am sending this email. First of all I wanted to say how I think Kingfisher is doing an outstanding job, and second of all, I wanted to say how I hope to create an airline that has the same standards as you guys do, to the United States. I am still a freshman in high school, but I hope to become an airline executive of an airline that will bring the change necessary to create an airline that will bring the magic back into flying, in the United States.
I look forward to hearing back from you!
Best Regards,Jaspreet Singh
Little Wings !
This is in response to a copy of first issue of Little wings received me during one of my travels from Ahmedabad to Hyderabad.
I liked the issue it is very good and playful to meGautam Bhatia
Complete Satisfaction !
Since last Sept'08, KF Red is in service & I have been using the same monthly. I found the same Excellent. Flight Technical aspects, Food, Hospitality, IT Support, Trouble Shooting all aspects are handled very professionally.
Subject selected is Web related since there is no option which means Complete Satisfaction.
What can I say but WOW!
I have been travelling for the last 16 years regularly on holiday. However, my family and I have not experienced the same level of service elsewhere, that we received on your flights for a long, long time.
Although born and bred in the UK it really made me proud to be Indian.
Where shall I start? The flight attendants were courteous, the food was simply delicious, the in-flight entertainment kept my two children quiet and the ground staff were simply too effiicient.....need I go on?
Working in the banking industry for the last 25 years, it is the sort of customer service I strive to create in my workplace.
I will certainly spread the word regarding your service, 10/10 every time!
Thank you for making the experience enjoyable!!!!
Kingfisher Red - a joy to fly on
Dear Dr Mallya !!
Wishing you ,your family and your Kingfisher family a warm and wonderful new year.Thank you for all the initiatives you have taken to make Kingfisher airlines an amazing experience.And more so for making Kingfisher Red now a joy to fly on.As always you aim for the best and that is perhaps the secret of your success .what is really good is that you make sure the best is available to us too.The snacks served on K- Red are a case in point.Classy , tasty. Best wishes for the year ahead.
Dr J Mascarenhas
Dear Dr Mallya !!
I was traveling from Mumbai to Jaipur my flight details IT 3127 on 6th of dec 08 departure time 12.00 noon.
This was the first time I was traveling through a domestic airlines and I was so scared the reason behind it was that the first ever air travel of mine was a year ago to Europe, and looking at the condition of the aircraft and the service I had literally lost the charm of flying, I had an opinion that if international airlines provide this service then what would be offered by domestic.
But your airlines and the crew proved me wrong, your staff actually treated us like a guest and I must say its truly a 5 ***** airline, it was an ever lasting experience for me which actually gave me a feel that I am traveling with the best airlines. And in future when ever I travel I would make it a point to travel with Kingfisher.
All my appreciation to your staff and the crew how attend us and those beautiful girls with their charming smile. Keep up the good work. And I am proud that you are offering better service than that of the international airlines.
Thank you so very much.
20th NOV 2008, An Unforgettable Day in this year.
Like to share my Xperieice with Kingfisher..and few words of appreciation to Ms. Anupama - Guest Agent Service - Employ # 3574 - New Delhi.
I booked in Air India Flight to visit my native for short days on 20th Nov from Riyadh, Saudi Arabia to Delhi and from there connecting flight to Chennai in Kingfisher and on 21st NOV from Chennai to Madurai in Jet Airways. I accepted this route as there was no seats in direct flight from Riyadh to Chennai due to Hajj season.
I regret for my booking in Air India when the first announcement came as the Flight would fly to Mumbai first and then to Delhi due to the cancellation of Mumbai flight from Riyadh. Usually I use to book in Saudi Airlines for its prompt services. But all the other direct flights are booked fully.
With a delay of around 2.30 Hrs without any specific reasons, our flight took off from Riyadh to Mumbai. I explained the Air India Manager at Riyadh airport about my next connecting flight in Kingfisher in Delhi is about on the same day night and I would miss my connecting flight which would completely turn out my schedule. He could not suggest me anything worthy enough as an alternative and told that it would be taken care by Air India at Mumbai airport. Again I approached Air India Manager at Mumbai airport explaining that the shorter route to reach Chennai is from Mumbai and there is no point for me in travelling to Delhi and back to Chennai. He ignored stating that my baggages are already sealed to Delhi. Yet with the hope that Air India would take the responsibility of very long delay and would make arrangements to reach me to Chennai, I reached to Delhi by the next day morning 1 AM.
Delhi Airport being the International Clearance terminal I had to collect all my luggages which were about 70 Kgs. When I approached Delhi Airport Manager, the same story prolongs stating that delays in Air India Flights are nothing new to them. I didn’t even dream about all these that I had only few Saudi Riyal currencies with me and the remaining I have changed to DD. I request him to take the responsibility of Air India delay and make arrangement to fly in their united airlines Indian Airlines. He has no objection but Indian Airlines rejected with the fear to which this credit has to be undertaken. All these drama goes on till the dawn.
In the mean time I approached Kingfisher Airlines Counter at Domestic Terminal. They too rejected stating that they cannot help me due to the delay of my previous flight. After very long waiting to Toll free of Kingfisher and also after a lot of call transfers, they finally comes out that my ticket booking can be cancelled and after a lot of detection the amount would be paid to my Saudi Travel Agent and I have to book a new ticket to fly from Delhi to Chennai. Here I suggest our Kingfisher Airlines to make arrangement to keep a land line facility in all your counters to call your Toll free numbers with ease. Being travelled from a foreign country my mobile needs a new SIM card to contact your Toll free number. I have no time to leave my luggages and move around to get a new SIM with more formalities. I should thank the boys at that Counter who helped me by lending their mobiles to call the toll free.
With no ideas what to do next with no much Indian Money in wallet and no Money Exchanges in domestic airport, I hardly prayed for my safe reach to home in time. The new dawn brought me a good change and hopes when I met our Kingfisher Guest Agent Service – Ms. Annupama (3574). Understanding the real situation she shot out very clearly that she would take the responsibility to reach me to Chennai in the next flight. She also helped me by arranging her subordinate crew boy to escort me to exchange my Saudi Riyals into Indian Rupees in International Airport Money Exchange. She was helpless when I told my luggage weight is about 70 Kgs whereas the allowed baggage is just 25 Kgs in the domestic flight. But still she manages to charge me for the rest of the weight which I paid in Indian money which comes over for another flight ticket charge around 4000 Rs. I request our Kingfisher to consider the luggage fares for International flyers like us when we board Kingfisher as connecting flights.
Really I appreciate Ms. Annupama (3574) who decided to sort out the issue in a very short span which was not able to take a proper decision to solve my issues my well experienced Airport Mangers and Flight Managers (Air India & Indian Airlines). Also I appreciate our Kingfisher who has given the right opportunity for our Indian Youth with more wisdom and courage to take quick decisions. I tasted the quality of our Kingfisher’s Services to the customers like us right in the first shot of the crew dedication in taking care of the passengers from the step out from the cabs till they reach safely to their destinations. I couldn’t stop comparing the hospitality shown towards the domestic travellers with that of Air India. When our Kingfisher Flight was delayed due to Fog at Delhi Airport along with the delay announcement comes the next announcement for the travellers to have snacks and tea at free of cost from the nearby café. Whereas when our Air India Flight was delayed by 2.30 Hrs in the mid afternoon, all passengers were kept on board without any food. All Air India crew waits for the flight take off and only then they are supposed to serve the meal. Baggage check-in ends by no time as same as the baggage collection timing. It took for around solid one hour to collect my baggage when I land at Delhi Airport in Air India. I was shocked when I land at Chennai airport in our Kingfisher. I couldn’t see all my luggages. I couldn’t believe when I saw Ms. Candy – another Guest Service Agent at Chennai Terminal who has collected my entire luggage on behalf of me with the help of another crew member and waiting for my arrival. I like to thank her too for her hospitality shown towards us. She helped me by instructing the kingfisher helper boy to escort me till the near by luggage room to keep my baggages safe until my next flight on the same day night in Jet Airways to Madurai.
This is the first time that I experienced the class service of our Kingfisher. I liked to convert all my local flight travels to Kingfisher but unfortunately there is no service from Chennai to Madurai. On my return travel the same story as I flew from Madurai to Chennai, Chennai to Trivandrum thru Jet Airways and from Trivandrum to Riyadh with my wife and new born kid in Air India which was again 2 Hours delayed in Cochin.
I have shared my pleasant experience with Kingfisher to my abroad friends and they too have started booking Kingfisher Airline for their transits during their oncoming vacation trips.
Once again I thank personally to Ms. Anupama, Ms. Candy and Kingfisher Crew to establish the good will thru great quality services by all time… None other than Kingfisher can secure the Best Domestic Air Services to India. We wish our Kingfisher to delight us always, as a real kingfisher to the abandoned sailor.
Mohamed Kishore S.
I was a guest in your own home
Many thanks for the treatment onboard my Kingfisher flights last week during our wine launch, in combination with the UB Group. As per your instructions, your crew treated me: “as if I was a guest in your own home”! A cricket career spanning 16 years takes you around the world a few times, so I can comfortably say that my Kingfisher flights in India were by far the most welcoming domestic journeys I have ever undertaken at 30,000 feet!
South African Cricket Legend
One word - WOW!!!
Dear Dr. Mallya,
at the onset I would like to thank you earnestly for redefining aviation in our country. Comparing the promos of Kingfisher Airlines to the actual experience onboard, I feel happy to have flown an airline that, I believe, has lived up to its claims. It can truly be summed up in one word - WOW!!!
Each member of your crew that I`ve had the privilege of interacting with over the past few years deserves special commendation for the sincere and untiring service that they render. Wonderful customer experience apart, the quality of facilities too stands apart and does their bit in endearing your airline to customers.
I sincerely wish you good and hope that you will continue to contribute greatly to the evolution of the aviation industry in India.
Thank you and best regards,
Welcome to India
I am a South African of Indian descent. Recently, my wife and I travelled to India on vacation. We had a wonderful time. India is beautiful and the people are warm and helpful.
I also had the pleasure of travelling on Kingfisher Airlines. I cannot tell you how impressed we were by the level of service and the pure class of your staff. It was a welcomed surprise to see airline stewards and stewardesses perform their duties with smiles and an overall helpfulness that said "welcome to India". I congratulate you on running an airline which promotes such high standards. We will definitely travel Kingfisher again and we have already referred family and friends to your airline.
Thank you for making our holiday in India even more special than we could have ever imagined.
Thank you for a wonderful experience!
I wanted to thank you for a wonderful experience of flying Kingfisher airlines. I flew from Indore to Bombay on Nov 26th 2007 at 8 pm.
My job involves a lot of traveling and on an average I fly about 100,000 miles a year. I have flown almost all US airlines and couple of international ones and I must say that Kingfisher experience was the best.
Couple of noted points
1) Attendant helping with the luggage refused a tip of Rs 10.
(Never heard or seen that before)
2) Attendants at the ticketing counter were friendly and smiling
3) Excellent food
4) Complete entertainment for 1 hr. Did not get a chance to get bored
5) Help at the baggage claim. This was most helpful and least expected.
Thanks again and it would be wonderful if you can start international service soon
The King of Good Times am I
Roaring engines, the bird ready to fly
Cheerful spirit, takes off to the sky
Like a majestic bird, soaring high
The King of Good Times am I
Vibrant colours and soothing ambience
Truly a relaxing experience
Good food, pleasing hostess, everything high-fi
What a way to fly !
Up and up into the clouds
A feeling that makes you proud
It`s the Pegasus with wings
Kingfisher takes you to a new high
Discover good times aboard
The essence of flying is here
Travel in comfort all the while
Kingfisher connects you in style
Winner of the Fly Kingfisher Toyota Panasonic Racing Promotion
Yes, the Kingfisher Airlines sponsored trip to Malaysia was very nice and we have enjoyed it thoroughly. Let me put it on record that you and your team have done an excellent job in arranging the trip for my family and me to watch the Malaysian GP live, from 07th April to 09th April 2007.
Right from the telephonic intimation of my winning the Fly Kingfisher promotion, to Airport transfers at Kuala Lumpur, everything was done with clarity and exceptional service. Air ticketing, accommodation, food and the vehicle facilities were more than our expectations. We convey our sincere appreciation to you all.
It was a thrilling experience to be at the Sepang F1 race live, as this was our first time to an F1 race circuit. Certainly we will cherish the memories for the years to come. Experiencing a GP live at the circuit is all together a different experience, from viewing it from our living room.
It is very much true that Kingfisher Airlines has brought to India a flying experience that equals the best in the world and its hospitality is truly “World-Class” with an Indian flavor. Previously boring air travel has now become a superlative flying experience because of Kingfisher Airlines.
My wife Vandana adds that Dr.Vijay Mallya is a business icon representing modern India, and what ever he does, he really does in style and is a class apart.
Absolutely NO. 1
Three months back, I accidentally traveled by Kingfisher as one of my regular flights got rescheduled. But today when I have already traveled more than 10 times in Kingfisher, I truly believe that your airline is the KING of all domestic airlines in India ; because of
Superb hospitality. One can feel it from the entrance to the airport
Consistent delivery of high quality service level
Your Concept of "Guest" is truly a differentiating factor
Very humble, polished and proactive crew members
Fabulous in-flight arrangement
The good things about your airline is spreading like an uncontrolled chain reaction. In fact, all known ones have the Kingfisher's name in the top of their list.
I would like to congratulate and thank you for successfully bringing a world class airlines in to India.
Wish you and your new venture all the best.
It is indeed a privilege to be the GUEST of KINGFISHER
Dear Mr. Vijay Mallya
I was a privileged Guest in your flight between Mumbai-Bangalore-Chennai on the 25th of October
2005. I like your concept of calling all passengers GUESTS. It is a new concept and you must be proud of your invention. Please be kind enough to accept my special thanks for the same. I am working with Air Arabia, Sharjah, low cost carrier operating out of UAE. We were the first ones to initiate the low cost concept in the middle east. Before I flew Kingfisher Airlines, I was under the impression that yours is also a low cost carrier. I was amazed to look at the service provided, the fast turn around (particularly between Bangalore Chennai in 35 minutes). At Air Arabia, we make the turn around in 45 minutes with Aero Bridge services in hand. So for a place without aero bridge (Bangalore) it was a good turn around in 35 minutes without straining too much on an almost full flight.
Also your ground staff is great. They help the passenger from the entrance at the airport till they get the boarding cards. This is, I personally feel KFA`s strength; this is where you beat the rest of the airlines.
I am in the aviation industry, in Flight Operations as Crewing Officer, in charge of complete planning and rostering of crewmembers for a reasonably long period. I have seen crew members without any prior experience flying, but your crew is your flag bearer. With only 5 onboard, with very less flying experience, they provide full service on a 35 minutes flight and are good in safety standards. Hospitality and friendly approach of your crew is also a point worth noticing.
Another happy note on my flight was your speech on Kingfisher, it was nice.
In all I had a great flight with Kingfisher except the final landing at Chennai on a bad weather. It is indeed privilege to be the GUEST of KINGFISHER.
Hope you and your great carrier will continue the kind of service you provide to your valued GUESTS and not compromise on this in the long run just for the sake of survival.
Happy flying!!!!!! Indeed it was happy flying and looking forward to fly again very soon
You have just won a loyal customer
Very well done! This is the first time I have had a personalized response to my feedback, and one where it is clear the feedback has been read.
Being a marketing person (I run a marketing consulting firm), I find it great that you take these things seriously, Mr. Mallya!
You have just won a loyal customer.
My best wishes for your airline. Hope it does as well as your landmark beer.
I and my family felt so special on your airline
Dear Mr. Mallya,
I and my family flew Kingfisher Airlines couple of days back and I need to tell you that we had a FANTASTIC experience.
I was keeping my fingers crossed as we had to travel with my infant. But right from the ticket reservation through your website, it was a very pleasant experience. The ticket fares are very competitive and much less than many other Airlines. Reached the airport and attendants from Kingfisher helped me with my luggage and check-in.
As I got on-board, I was WOWed. First it was the personal video/audio, then it was the complimentary pouch. I have not seen this kind of service even inlong international flights.
Your "personal" address was cool and the chairman seeking feedback directly is something that is unheard of in any service industry.
I was pleasantly surprised that the seat next to us was left empty though the flight was full in all the legs that I took your flight (I had two seats for me, my wife and infant). That was so thoughtful and I felt pampered.
The cabin crew was very efficient and pleasing. A pouch full of chocolates for my son and he was amazed.
The food was sumptuous and the hostess was more than ready to serve the full meal for my kid too. Airlines that charge more than 10% of published fare for kids do not bother about these "trivial" things.
The check in luggage arrived on-time and there were attendants helping everyone with luggage trolleys.
Can't stop mentioning this - on my return, I had to take another Airline as you do not have service in that sector and it was so contrasting! It was showing even more as I had just experienced your hospitality.
Overall, "I and my family felt so special on your Airline" - really a guest like treatment. With this kind of service, I am sure that you will go places.
You have got quite a few ambassadors for your Airline in a short time. Great job, Mr. Mallya.
Kingfisher Airlines simply unbeatable
First of all, let me say, "Kingfisher Airlines is simply unbeatable", just can`t compare any other Airline with it! I want to congratulate you that your dream is successful. I travelled from Bangalore to Delhi & back on 17th Jan 2006, and I was surprised with the pleasant environment, ambience aboard. I have travelled in almost all domestic Airlines & few international Airlines including "Singapore Airlines", your service, plane, crew, everything is simply carefully arranged & organized.
I'm purposly planning my vacation to Goa to fly in Kingfisher with my family. You will be surprised that anybody who travels Kingfisher says "It`s the Best" :)
I wish you all the best and I'm sure Kingfisher Airlines will soon rule the skies & hearts of millions :) I look forward to flying again & again & again & again... in Kingfisher Airlines...
Everything is simply WOW
Congratulations to you and your entire Kingfisher team for opening a new chapter in Indian aviation history. Recently while on vacation in Bangalore I traveled with my family on Kingfisher Airline from Bangalore to Goa on January 1st 2006. To be brutally frank the services of the Kingfisher team are simply `WOW". Infact I have to admit that the ads, I had read before - Travel like a king but don`t pay like one - are indeed a fact. Your words certainly match your deeds. After you travel other domestic Airlines, the difference between them and Kingfisher is certainly noticeable. Infact through out our flight there was just nothing we could find fault with. Your services on board are too good. Infact my rating for everything is simply "WOW". The good times starts the moment you alight from the taxi at the airport.
Before I end, let me congratulate you and your entire team once again.
We pray to God for your good health and wish you and your entire team the best for your future. We on our part are now addicted fliers on your good times Airline forever.
Kingfisher Airlines is truly world-class in every sense
I am a regular flier, and had 3 opportunities to fly with Kingfisher Airlines. I must say what I saw and how I felt was a truly different and amazing experience. I must say that Kingfisher Airlines is truly world-class in every sense, and all the efforts and your personal touch are there to be seen. I have always admired you as a classy businessman and a true entrepreneur, and this image has been further enhanced after my experience with your Airlines.
The way you have chosen to call the passengers as "guests" and not passengers in itself tells us how service driven your team is. I traveled to & fro to Delhi thrice, and it was a really great experience with all the beautiful girls around taking great care.
I agree with you, when you say that it was the most immaculately planned launch, and a very successful one too!!
I wish you and your team all the very best, I am confident that Kingfisher Airlines will become the top domestic flier, and amongst the best international carrier too in near future.
Keep up the good work!
I recently flew with the Good Times from Mangalore to Mumbai. This was the first experience with The Good Times flying royal. I have been normally hooked on to Jet or Indian Airlines and have frequent flyer program memberships with both of them.>
The entire experience from the airport services (arrival at airport, check-in counter, boarding) were excellent. In-flight services were good and we were really treated as if we were at your house (as you also claim in your welcome message on the screen). The air-hostesses were at their best at serving all kinds of people.
It is also interesting to note that you have taken personal care to recruit, train and design even the stylish uniforms for the air-hostesses and worked at minutest of details. Thank you very much for creating such a wonderful Airline.
I would now always fly with Kingfisher Airlines.
Three cheers to you and your entire crew at the Good Times.
Kingfisher First! WOW what an experience!!
I can't keep my joy just to myself of flying Kingfisher First yesterday from Mumbai to Delhi by IT301.
I must compliment you for advertising and marketing precisely the product you offer. We often come across instances of under delivery viz a viz advertised product or service. Most of the airlines travellers in India are victims of such under delivery. The passenger always feels cheated and robbed.
I was wondering if Kingfisher Airlines was taking a risk of using the Chairman`s picture and his personal guarantee for a probable under delivery in promoting your First Class!
My experience with Kingfisher Airlines was absolutely fascinating as every word of his guarantee came true in my flying experience right from entering the airport at Mumbai to leaving the airport in Delhi. It was an unusual and unprecedented experience in the Indian skies. You have really put your competition to shame. My experience was definitely more than my expectation. I will always prefer and recommend Kingfisher Airlines in the future.
I wish my very best to all of you at Kingfisher Airlines.
What an Experience
I traveled with my wife and two kids aged 3 years with your airlines for a holiday to Goa.
I would like to inform you that everything in your airlines is perfect. If I am personally asked to rate your airlines on a scale of 1-10, I would rate it at 11. From your ground staff to your crew members, everyone was so courteous & helpful which one cannot even expect from a foreign airlines. The catering & the food was just amazing. You have very friendly flight attendants & they catered to all the basic needs of our kids.
I have traveled extensively abroad & the best airlines I thought was Virgin Atlantic, but after flying Kingfisher Airlines I have really changed my views and I think that your airlines is even better than Virgin.
Your aircrafts are superb & the interiors are beautiful. Your pilots are amazing. We did not even feel when the aircraft touched down at Mumbai and Goa.Your idea of giving a welcome pouch to every passenger on board the aircraft is very nice. Virgin Atlantic also does the same. How I wished that my flight should have lasted a little longer.
Last but not the least your slogan "FLY THE GOOD TIMES" goes absolutely without saying & your style.........OH... that`s what Mr. Mallya is known for.
Thanks and wish to fly more by Kingfisher Airlines
They do everything to make you comfortable
I had recently flown with Kingfisher Airlines, and I must say that I was highly pleased with the entire experience. The vision that you talk about, is exactly what you have delivered. I just thought I’d share my experience and compliment you on the fantastic job you are doing. The ground crew are very friendly, the in-flight crew, are beautiful and very smart. They are always wearing a warm smile and are very courteous. They talk like friends and even joke sometimes, and ensure that they do everything to make you comfortable, even without you asking for it. The food was good, and the in-flight entertainment was great. In all I had a great experience and shall recommend Kingfisher Airlines to all my friends.
At this point I’d also like to highlight that you are the kind of businessman that makes work fun, and I admire you for that. You are the kind of businessman that I would like to aspire to become - Charismatic and fun loving. Being an ex-student from La-Martiniere Calcutta as well and having recently graduated from university, I have just joined the business, and hope to take it further.
Wishing you all the success in every endevor.
Out-of-this-world service to Indian travelers
I was happy to receive a reply from you & even more happy to learn that Kingfisher aircraft models would soon be available on board.
I had already mentioned that I would be flying shortly in my previous mail. I did fly Kingfisher Class in-flight from Pune to Delhi on 6th of May'06.
The brand new A319 from here was a real beauty.
I really admire the introduction of in-flight entertainment, because in a country where the flight can be as long as 4 hrs & with infrastructure problems causing delay, some music & fun can really change the mood of any human being.
As for the service, it was simply great no doubt about it. I am sure you are cruising on your dream of giving "out of this world" service to Indian travelers.
I asked for a suggestion form on board & wrote a complement, which I wish to repeat here.
- A few more aircrafts and a few more sectors and you will give sleepless nights to the market leaders.
I strongly feel if a customer has a right to complain towards any deficiency in services then he has a moral obligation to appreciate the good services.
I have traveled on board almost all airlines in the world but I must admit that my first experience onboard the Kingfisher Airlines flight was indeed a very pleasurable experience. It touched my heart to be addressed as a 'Guest' rather than the usual 'passenger'. I was very impressed by the hospitality extended to me and I had 8 other guests of my Company accompanying me on the same flight and each one of us shared the same opinion. I take this opportunity to congratulate you and your entire team on running such an EXCELLENT show. I always knew that this Company was spearheaded by one of India`s leading and dynamic entrepreneurs.
I hereby assure you that I shall endeavor to travel by your airline as much as possible. I also fly a lot of our employees to Mumbai / Delhi on a regular basis (at least 40 a month) to connect with their international travel and assure you that your airline will always be the preferred one.
I hereby take the opportunity to wish you and your team, all the very best for the future. Will always back the thought that this airlines is always spoken of as the best in the business. Cannot end without repeating my thanks for ‘Flying the Good Times`.
I have been an admirer of another airline and generally travel through it. This was for the first time I traveled by Kingfisher Airlines. I must mention that flying Kingfisher Airlines was a good experience. I would rate the airline being the topper in the areas like flying experience, staff behavior, attitude, food, and comfort while on board - effectively a customer delight. I am making this statement based on the very first experience with Kingfisher (although for years I have been rating another airline being the topper).
I wish Kingfisher a great success.
Only you can pull it off !!!
I would firstly like to congratulate you on setting up a terrific airline in INDIA. Kingfisher Airlines spells class, style and an unmatched experience I have traveled with my wife and my six month old daughter and I would say that the experience was fabulous and my little daughter was looked after very well by the cabin crew.
Seeing the taste and class your airline shows, I think that Kingfisher Airlines can and should come out with KINGFISHER CRUISES. A cruise experience that would be better than Star Cruise or the Royal Caribbean Cruise.
As a businessman I know that the cruise industry is highly capital intensive and something very new to the country but I sincerely think that if someone can pull it off it can only be you.
In the end i would say that anything under the Kingfisher brand umbrella is not only good but terrific.
I salute the 'King of Good Times'!
Dear Dr Vijay Mallya,
I had a pleasure of being your `guest` in a flight from Mumbai to Bangalore. I could not resist but write to you to thank you for a unforgettable experience.
I have been traveling by air for last 10 years and have patronized IA and last three years Jet Airways. Post my flying experience with Kingfisher, I am committed to be loyal to Kingfisher Airlines at all sectors you fly.
From the beginning of the journey to the touch down point- I could not stop relishing the experience the Kingfisher crew and team provided. I have not stopped quoting and praising about Kingfisher Airlines to my colleagues and friends. Guess this is the magic of the BRAND you have created.
I must congratulate you for the most impressionable presentation (video welcome note by you)-so confident and so true to what you have committed to each of your guests.
Congratulations to you and your team. I salute the 'King of Good Times'!
A wonderful experience every time
I am a frequent flyer on your Kingfisher Airlines and my travel frequency is quite high, roughly about 1 trip every month to the United States and about 2-3 trips in a month from Bangalore-Mumbai and vice versa. I have traveled many airlines both international and domestic and Kingfisher Airlines has really been the best among all and a wonderful experience every time
I take this opportunity to thank you and your team members for making Kingfisher Airlines a wonderful experience and do hope that the international operations begin soon.
Wishing Kingfisher Airlines "ALL THE BEST" in all its endeavors.
See, this is why i tell you always to fly Kingfisher
My wife and our youngest daughter who is visually impaired had just boarded Kingfisher flight.
As soon as they arrived at Bangalore airport one of Kingfisher Airlines staff met them and helped them with their luggage and assisted in checking them on the flight. The check-in counter was manned by a very efficient young lady who suggested they take seats in the last row so that they will be near the exit and the toilet will not be too far for my daughter.
The Kingfisher ground staff took them out of the queue and put them in a car that drove them to the apron where the aircraft was parked. The in-flight staff took great deal of trouble to see the two of them were comfortable and helped them stow their luggage. My wife called just before the doors closed and told me of the very impressive service she had been rendered so far and my daughter remarked, “See, this is why I always tell you to fly Kingfisher whenever possible.”
I can well imagine what would be the service on Kingfisher First. The Kingfisher experience is truly a great experience and I am totally sold on your airline.
My heartfelt thanks to the Kingfisher ground staff in Bangalore and the in-flight cabin staff in flight IT 206.
You are operating a truly great airline and the service you provide is streets ahead of competition, regardless who that maybe.
Exceptionally fantastic Service
I am an IT professional and working in India with one of the IT giants. Recently I travelled with Kingfisher Airlines from Bangalore to Pune.
I am punching in just to thank you and congratulate you for the exceptionally fantastic service which you providing on board. I want to extend my sincere expressions of gratitude for the service provided. It is undoubtedly the best service I have ever received onboard out of all the domestic airliners I have travelled. Once again thanking you for the concept and the endeavor put in to bring it to its current shape.
Your airline is fantastic
This is to inform you that I have been flying your airline for quite sometime now and I thought of informing you ,that I am today really proud to be an Indian having regard to the fact that a fellow Indian has achieved so much ,in the field of aviation which was essentially thought to be a sector where only the west could succeed. Your airline is fantastic and great to fly in. I sincerely hope and pray that you would take it to greater heights.
Wish you great success.
Kingfisher Airlines - a bench mark for all other airlines around the world
Recently I had an opportunity to fly with Kingfisher Airlines. I felt that Kingfisher Airlines is truly a world class airline. I am proud that Kingfisher Airlines being an Indian company put in a lot of efforts to offer the world class service to it customers , sorry, ‘Guests’ on board. I wish Kingfisher Airlines becomes a bench mark for all other airlines around the world.
One unique and wonderful thing about you, sir, is that you are allowing your guests to send a mail to you directly. Hardly any chairman of your caliber will allow any one to come so close. This shows your honesty in your efforts to offer the best services to your guests.
I wish all the success in you endeavors in offering the best to your guests.
The experience has been truly amazing
I just wanted to share with you the absolutely wonderful experience I had on my flight on Kingfisher Airlines.
The call-center I contacted to only know about the flight timing checked me in without asking any frequent flyer number; that was really smooth.
At the airport, the boarding started well in advance and the flight departed right on time, exactly on the same minute, that is indeed commendable. I thought that “ground staff has to SMS Dr. Mallya when the flight is delayed” was a pure marketing gimmick, but was proved utterly wrong. The GoodTimes were not to stop then, the in-flight attendants displayed amazing hospitality, the gift pack, the interiors were all just superb. The experience has been truly amazing, and I wish your airlines all the very best to become a true world-class service brand from India.
Finally we have a world class airline in India
I had the pleasure of flying on Kingfisher Airlines and all I can say is that its a pity you are not able to fly international yet, as I`m sure you`d give other airlines a run for their money.
Finally we have a world class airline in India and while airlines all over the world are cutting down on services, IT is actually increasing them. And little things like calling the passengers ‘guests’, go a long way to create a good impression. Dr. Mallya, you and your team have dared to be unconventional and you will certainly reap rewards. Hope you get permission to fly international soon.
A World-Class Airline
My mother (Aged 70) had flown from Mumbai to Cochin (round trip) vide your Airline, and the help extended by your staff was exemplary. I had just called the help desk once and informed them that my mother was flying alone for the first time, and requested their help, which they gave whole heartedly. This made the entire journey a very pleasurable experience, and now my mother says she is ready to go anywhere on her own but only on your Airline.
Once again, thanks & congratulations and wish you all the best in all your endeavours.
I can proudly say to others that I am a member of the KING CLUB.First, let me take the opportunity to congratulate Kingfisher Airlines on being selected as India’s Favorite Airline, by guests. I must say that looking at the class and services provided by you, will always keep Kingfisher Airlines on the top!!, and I can proudly say to others that I am a member of the KING CLUB.
I have been actually asking my friends to fly Kingfisher Airlines at least once, and if they do not find it upto class that I mention, I will bear the tickets of their travel, but I must say that they have come with even more beautiful experience.
Wish you all the best in future.
No doubt, Kingfisher Airlines is a prestigious possession of India and unparalleled in the world.
I really enjoyed the international class comfort provided for the first time in the Indian skies such as personalized video screens, wider seats, adjustable headrests, world class cabin crew, the designer interiors, taking care of my needs immediately, etc. It is really amazing and fascinating … As soon as I got into my seat, I felt as if I was relaxing in the comfort of my home.
Right from the moment I got my e-ticket in hand, I noticed two common elements about your airline – aesthetic beauty and consistency in look and feel (Red & White colours). Right from the boarding pass till the aircraft seat, including the flight attendants’ uniforms, everything was in red & white.
As an Indian, I am proud to say that Kingfisher Airlines is re-defining the skies over India. No doubt, Kingfisher Airlines is a prestigious possession of India and unparalleled in the world.