Fly Kingfisher - Flight Tickets, Domestic Flights to Delhi, Mumbai, Bangalore, Hyderabad, Pune, Chennai, Kolkata & Goa

• Females candidates only
• Minimum educational qualification: Graduation
• Excellent communication skills, a pleasing personality, a passion for excellent service, a people-oriented approach and ability to build guest relationships are a must.
• Minimum of 1 years’ airline or hospitality experience is a prerequisite.
• Duties and responsibilities include coordination and managing various services at the Kingfisher First Lounge, designed at providing the best of guest service experience.

Key responsibilities:

To coordinate and manage a variety of services of the First Class lounge, designed to provide the best of guest experiences.

• Supervises day-to-day travel requirements of Kingfisher First/VIP/CIP guests; oversees travel itinerary, monitors specific travel arrangements and handles related details.
• Supervises development and implementation of new Guest Relations programs as assigned under the direction and supervision of the Management.
• Ensures that lounge service providers are properly informed and prepared for daily activities, coordinates ordering, maintenance and distribution of appropriate supplies.
• Ensures service to guest is of high quality, involvement in guest response system via mail, telephone or in person.
• Provides value added service to guests such as gifts on birthdays/ anniversaries or personal visits during any service recovery assignment.
• Participates in service recovery, and ensures progress is appropriately monitored and on target.
• Improves performance and enhances guest experience through continuous interaction and involvement.
• Coordinates, plans and advises on matters relating to guest flow, queuing and counter staffing to the Airport Manager.