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Guest Support Agent

Region - India
Location - South-Bangalore
Category - Call Centre
Text Search - n/a

Job Details

Education & Background:

Undergraduate / Graduate in any stream
Minimum 1 year of prior BPO/ Call Centre experience
Freshers who have completed graduation may also apply
Excellent written and oral communication
Must possess a neutral accent with no regional language influence
Good computer skills (MS Excel, Word, PowerPoint)
Should be willing to work in shifts

Key Job Responsibilities:

Call Handling (Inbound & outbound)
Understand customer queries/ requests and act accordingly
Keep abreast with product knowledge, policies and procedures
To perform reservation functions: ticketing, re-booking, cancellations and refunds
Adherence to Company standards

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