Kingfisher Airlines


	Specific terms and conditions

I. Good times begin here

Fare option
Mode of Payment
Amendments and Cancellations

II. Keeping you informed

Inform Guests of delays, cancellation & diversion through

III. At the airport

Valet Service
Checking In
Group check-in
Registered baggage
Hand baggage
Excess baggage
Through Check-in
Flight Delays

IV. On Board Experience

Meal Options

V. Reaching Your Destination

Baggage Delivery
Lost/Damage baggage

VI. Your special needs

Unaccompanied Minor
Wheel Chair
Stretcher Facility
Carriage of Expectant Mothers

VII. Hotel Policy

In case of disrupted/delayed flights

VIII. Connecting Flight delays

Good times begin here

Fare option

Infant - 0-2 yrs (only taxes)
Child 2-12yrs - (child fare +Taxes)
Adult over 12 yrs - Available fare (at the time of booking) +taxes

Mode of Payment

Infant - 0-2 yrs (only taxes)
Child 2-12yrs - (child fare +Taxes)

Amendments & Cancellations

Kingfisher Class ("KF Class") Guests can amend or cancel tickets up to 1 hour prior to departure.
Cancellation charges of Rs. 500/- per sector per guest is applicable for Kingfisher Class
If cancellation done within 1 hr of departure (in case of KF Class) only taxes will be refunded.
Seat release charge due to a rebooking (in KF Class) is Rs.200 per sector per guest plus the applicable difference in fare.
No rerouting is allowed.
On cancellation of a booking, the refund will be processed in the same medium in which the ticket was purchased, and through the point of sale.

Keeping you informed

Inform Guests of delays, cancellation & diversion through:

Guests are requested to give their mobile numbers while making the booking
SMS king to 6388 (Eg. KingIT 308) to get flight updates
SMS updates are available only on GSM mobile network

At the airport

Valet Service

Valet assistance available (Free of charge) at all airports from:

Airport entrance to check in
On arrivals

Checking In

Counters open 150 minutes before departure and close 30 minutes before departure time. Boarding gates close 15 minutes prior to departure. Guests who do not report at the boarding gate, will not be allowed to board the flight and their money will not be refunded nor their tickets revalidated for another travel date/flight.

Group check -in

Guests are requested to report at least 75 minutes prior to departure In the event that there are 40 or more guests checking in together, they are required to report 90mins prior to departure time.

Registered baggage

Registered baggage allowance : Registered baggage allowance - 25 kg per person (both ATR and Airbus)

Hand baggage

A Guest may carry one Hand baggage provided it's weight does not exceed 7kgs and the sum of length, breadth and height does not exceed 115cms (L+B+H dimensions for ATR Aircraft is 50+45+20cms and 55+35+25cms for AIRBUS Aircraft).
Articles which may be carried in addition to the free baggage allowance are: laptop, umbrella/walking stick, overcoat, lady's handbag/purse, reading matter, camera/pair of binoculars, infants food/carrying basket, fully collapsible invalid's wheelchair/crutches/braces etc.
Hand baggage is accepted in the cabin subject to availability of space in the overhead bin

Excess baggage

Excess baggage is charged per kilogram. The rate varies from sector to sector.

Through Check-in

Guests who have through checked-in their baggage to the final destination are required to identify their checked baggage before proceeding with the onward flight.

Flight Delays

In the event of a delay that is more than 1 hr but up to 2hrs after the scheduled departure time, Complimentary Refreshments shall be offered In the event of a delay that is more than 2 hrs, a complimentary meal shall be offered (subject to airport facility & infrastructure and time of the day)

On Board Experience

Meal Options

complimentary meals with choices of:

Vegetarian/ Non-vegetarian (Choices are subject to availability)

Reaching Your Destination

Baggage Delivery

Complimentary valet assistance

Lost/Damage baggage

Guests are required to file a Property Irregularity Report (PIR)

Kingfisher Airlines' liability for loss or damage to baggage is limited to INR 200 per kilo, unless a higher value is declared in advance. Kingfisher Airlines assumes no liability for fragile or perishable articles.

Your special needs

Unaccompanied Minor

Contact Airport ticketing counter. Fill the UNM form. Minor is taken care of from the time of check in to handing over to the contact person on the destination station. This service is offered on complimentary basis.

Wheel Chair

complimentary Wheel Chair Assistance provided if a request for the same is made at the time of booking

Stretcher Facility

Fare - Nine times the adult basic one-way highest sector fare (plus costs also applicable).
Contact the airport ticket counter for booking/documentation
Necessary documents to be submitted latest by 48 hours prior to departure.
Personal Oxygen Cylinders are not allowed. Additional oxygen can be provided free of cost however Kingfisher Airlines needs to be informed about the same at least 48 hours before the departure

Carriage of Expectant Mothers

Expectant mothers are permitted to travel by Kingfisher Airlines till the end of 36 weeks without a medical certificate provided there are no prior complications. From the 37th week till the end of 38th week a medical certificate from the treating doctor (qualified obstetrician) is required. This certificate must be issued within 7 days before commencement of travel. The guest has to be accompanied by a doctor (minimum M.B.B.S qualification).
After the 38th week the expectant mothers are not permitted to travel on Kingfisher Airlines.
In case of any prior complication, the guest has to be treated as a MEDA case. Medical clearance is required in all these cases and the guest has to be accompanied by a doctor.
Post delivery, the mother is permitted along with her baby only after 7 days from the date of delivery of the baby.
Newborns in the first week may be allowed in an emergency subject to clearance by the Neonatologist and accompanying by at least MBBS doctor.

Hotel Policy

In case of disrupted/delayed flights

If a flight is delayed overnight, Kingfisher Airlines shall:

Provide hotel accommodation
If hotel is not available then a voucher for Rs.2500/- shall be provided, which can either be redeemed for cash or utilized for further travel on Kingfisher Airlines; to such Guests who are not residents of that city
For Guests who are residents of a city from where a flight is delayed overnight, Kingfisher Airlines shall provide transport from airport to their respective homes.

Connecting Flight delays

Kingfisher Airlines is strictly a 'point to point' airline and does not take any obligation or responsibility for transfer of Passengers or their baggage to other flights, whether operated by Kingfisher Airlines or another carrier and does not assume any responsibility to ensure the connections for onward flights on Kingfisher Airlines services OR any other airline and is therefore not liable for any losses or expenses arising out of any failure to board a planned connection. On cancellation of its flight due to unforeseen circumstances Kingfisher Airlines will not provide for accommodation nor will it provide or arrange for alternate mode of travel nor pay any compensation for any connecting flight delays.