Guests with disabilities can expect a personalized and caring treatment from us. An escort with a wheel chair can be assigned to the Guest. Help in check-in, boarding and disembarkation can also be availed. Our flight attendants are formally updated about Guest's requirements on board their flights. Besides, a personalized briefing is also conducted on the flight for visually impaired Guests, Guests with reduced mobility and other guests with special needs, to familiarize them with the safety and service aspects of the flight. Similarly senior citizens also have the option of availing wheel chair assistance, on request.
This special assistance is offered on a complimentary basis.